Panopto on iPad and iPhone

To access your 'My Panopto Folder' via Canvas on an iPad, iPhone or iPod Touch:

Open a browser, e.g. Google Chrome, Firefox, *Safari
Go to https://canvas.ox.ac.uk and log in using your SSO (Single Sign On)
From the Canvas sidebar, click on the 'Account' menu item (top-left corner)
Select 'My Panopto Folder' from the list
Click on the 'https://ox.cloud.panopto.eu' link

* You must change a Safari setting to enable 'Cross-Site Tracking' (see below guidance)

Once logged in, there are a few differences to accessing Panopto via your desktop or laptop computer. The main one is you cannot easily create or edit content on a mobile device -- this is still best done on a computer.

Note: some Apple mobile devices can record and upload video to Panopto, but it varies significantly by model, so we do not support these features.

This guide was tested on the following Apple mobile devices and may not apply to other versions:

iPad Pro (2020) running iPadOS 16.6.1
iPhone X running iOS 15.5

Downloading videos are enabled (or not) at the discretion of each department and college. If you have a Student Plan through Disability Advisory Support (DAS) please contact your tutor or course administrator to discuss access to videos.

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I'm getting a cookie error on logging into Panopto

The normal way to access Panopto is to sign in to Canvas with your SSO (Single Sign On) account, then open your 'My Panopto Folder'. When you do this on your Apple mobile device, you may see this error page:

The error message text reads:
"We were unable to sign you in because your browser is not accepting cookies.
Click here to sign in. To open this page in a new tab, click here."

This is a generic error message from Panopto and is unfortunately not helpful in this situation.

You should not click either of the provided links.
You do not need to sign in with a separate Panopto user account. No one in the University has one (except our Replay technical team).

Instead, you need to make a change to the settings of the Safari web browser on your device, to allow it to support 'Cross-Site Tracking'. Then you use Safari to log into Canvas as normal. For guidance on how to do this, follow the instructions for your device in the drop-down sections below.

Note: Safari has cross-site tracking disabled by default to prevent advertisers from following your web activity across different websites and using it to serve you personalized adverts. Cross-site tracking must be enabled so that you can log in to Panopto via Canvas.

Configuring Safari to access Panopto on iPad

On an iPad, you can only access Panopto via Canvas using the built-in Safari web browser app. You cannot use Chrome, Firefox, any other browser, or the Canvas or Panopto apps. If you try to access Panopto via Canvas by any other method, on tapping 'My Panopto Folder' you will see the following error:

"We were unable to sign you in because your browser is not accepting cookies.
Click here to sign in. To open this page in a new tab, click here."

To configure Safari to allow you to access Panopto via Canvas, do the following:

On your iPad, open your Settings app. The icon will be this or similar:
Swipe down on the left-hand menu until you find 'Safari'. Tap 'Safari' to open the Safari app's settings:
Swipe down on the right-hand menu to show more settings:
You want to allow Safari to use cross-site tracking. Find the setting 'Prevent Cross-Site Tracking' and slide the switch to OFF, i.e. grey not green:
Open the Safari app on your iPad. If you still have the Canvas tab open with the cookie error message, you can just refresh the browser page to access your 'My Panopto Folder'.
Otherwise sign into Canvas as normal via https://canvas.ox.ac.uk:

... then tap 'Account' in the left sidebar, then 'My Panopto Folder' from the pop-up menu:
You should now successfully see the contents of your 'My Panopto Folder':