Sophos FAQ

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Sophos Endpoint with InterceptX for Windows and macOS can be obtained via the Software Registration and Download site.

Sophos Anti-Virus for Linux is not currently available.

Entitlement to Sophos Endpoint can be found via the card entitlement page

Retired members of staff are no longer entitled to download Sophos Endpoint via the University Self-Registration page. However, Sophos Home can be downloaded free of charge to protect all the computers owned by members of the University with the retired card status. 

Links to download Sophos Home can be found for the relevant systems below:

Sophos Home for macOS

Sophos Home for Windows 

Documentation for Sophos Home:

Sophos Home Support Centre and Documentation

Getting Started with Sophos Home

We are currently distributing Sophos Endpoint for InterceptX for Windows version 10.8.3 and Sophos Anti-Virus for mac OS version 9.9.2.

It is generally not recommended to have two Anti-Virus products installed at the same time. Sophos have documentated information on installing Sophos products alongside a competitor's software. If you currently have a different Anti-Virus product installed on your machine, we recommend uninstalling it before installing Sophos. You should be able to check with the product vendor as to how to do this. 

If you see a blue and white shield icon in the Windows system tray (usually bottom-right of the screen, near the clock) then Sophos is running properly. This may be hidden in the wider system tray.

 

On macOS the shield appears in the system status bar (usually top-right of the screen). You can click on this icon to check the status of Sophos on your machine. 

As per the Linux configuration manual, in order to check that on-active scanning is active, type: /opt/sophos-av/bin/savdstatus 

The Sophos client updates automatically via the Internet, you don't have to update it yourself. 

If you need to run a manual update, open Sophos Endpoint, select About (lower right hand corner), then click Update Now

Detected threats will be noted in the Sophos Endpoint status dashboard and events log. Events will be automatically cleaned up unless there is action required. This will be flagged up in the events section of Sophos Endpoint and will provide details of the manual action required in a link beside the threat details. 

The number of threats detected and acted upon in Sophos Endpoint will be continually recorded on the status page unless reset. The protection summary can be reset by hitting 'Reset summary' at the bottom of the window. 

Although Sophos for Linux is not currently available, if this is already installed, as per section 5.6 of the Sophos for Linux configuration manual, Sophos Anti-Virus will update itself automatically from Sophos. By default it will do this every 60 minutes, provided that the machine is connected to the internet.

In order to report an issue with Sophos Endpoint on your BYOD device, please speak with your local IT Support or the IT Services Service Desk. They can be contacted at help@it.ox.ac.uk or 01865 (2)12345. When reporting this issue it is important to include the following information:

  • Version of Windows/macOS/Linux
  • Your unique Endpoint ID
  • Version of Sophos

Rather helpfully, all of this information can be found within a tool Sophos provides, the Sophos Endpoint Self Help tool. 

To gather the information you need to raise a support call, open the Sophos Endpoint Self Help tool. This can be opened by searching for it in your device's applications or by opening Sophos Endpoint and navigating to the 'About' section. You should then click the 'Run Diagnostic Tool' button. This will open the Sophos Endpoint Self Help tool.

This tool provides more in-depth detail into Sophos Endpoint and the background process and policies set up for this device. In this instance, please navigate to the 'System' option. You will be presented with a screen detailing system information. We recommend providing these details to the Service Desk when reporting an issue so that they have all the data required to begin an investigation.

 

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