Word freezes when opening OneDrive file

Applies to: Microsoft Word 2013, 2016, 2019

Symptoms

Word freezes on the blue splash screen with a message in the bottom left saying Loading template.dotx.... This happens when you try to open a document from OneDrive folders on your computer.

Solution

Follow the steps below to unlink your document from a template that isn't available so that it will open quickly in future:

 

  1. Right-click on the blue cloud OneDrive icon   in the system tray, choose Settings
  2. On the Office tab unselect Use Office applications to sync Office files that I open and click OK
  3. Open your document
  4. Choose File > Options > Add-ins, in the Manage drop-down select Templates and click Go...
  5. Delete any text under Document Template and click OK
  6. Close and save your document
  7. Turn Use Office applications to sync Office files that I open back on

 

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