Overview: Case Management

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  1. Read the User Agreement form and follow the instructions to send your acceptance to the Dynamics Support Team
  2. Complete the Case Management User Access Form and send it to the Service Desk

Notice: Senior manager approval required

The IT Service Desk will only accept forms received from the senior manager approvers for the relevant department/division. Case Super User(s) or the IT Service Desk will be able to advise regarding the appropriate person for the Department.

 

 

Self-service documentation and user guidance

Training

The IT Services Project Training Team provide a generic Dynamics training course which can be booked by emailing the Instructional Design Team 

Supplementary team specific training will be provided by the Case Management superuser for your business unit.

Support

Support is provided by the Case Management superuser for your business unit.

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