Case Management

The IT Services Project Training team provide a generic Dynamics training course which can be booked by emailing – projects.training@it.ox.ac.uk 

Supplementary team specific training will be provided by the Case Super User for your business unit. 

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The primary user support path for the main elements of the service is detailed in the below table:

  • Team Operating Hours Contact Details/Methods
    IT Service Desk 9am – 5pm Monday - Friday

    Internal: 12345

    External: 01865 6 12345

    Email:  help@it.ox.ac.uk 

 

  • The system has been designed to be available for use during standard office hours (8am - 6pm, Mon-Fri)
  • 9am – 5pm Mon- Friday (Excluding Bank Holidays and pre-defined holiday periods) - the service operates with full technical support
  • All other times - the service operates without technical support 

A number of user roles have been developed that will interact with the Case Management System. To request access to case management please fill out the Case Management User Access Form.

The IT Service Desk will only accept forms received from the senior manager approvers for the relevant department/division. Case Super User(s) or the IT Service Desk will be able to advise regarding the appropriate person for the Department. The target turnaround time for Access Requests is two days from receipt of the Case Management User Access Form. 

In order for access to the case management system a new user will need to read the User Agreement form and accept the terms via email to the help@it.ox.ac.uk

The IT Services Project Training Team provide a generic Dynamics training course which can be booked by emailing – projects.training@it.ox.ac.uk 

Supplementary team specific training will be provided by the Case Super User for your business unit. 

Get support


Local IT support provide your first line of on-the-spot help

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Common requests and fault reports can be logged using self-service

   USE IT SELF-SERVICE      

   LOG A SUPPORT CALL     

VIEW MY SUPPORT CALLS  

 

The central Service Desk is available 24x7 on

+44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk