Overview: Case Management


Case Management provides a secure web-based platform for managing casework. Casework typically involves interactions with multiple people or agencies over a period of time to resolve an issue or reach an agreed outcome. Cases of a particular type often follow a recognised workflow.

The Case Management system enables case notes to be recorded and integrates with Outlook and SharePoint to manage associated emails and files.

The system is currently used in the following areas:

  • Student Immigration
  • The Proctors' Office
  • Educational Policy and Support
  • Legal Services

Support, documentation and training

The following self-service guides are available:

A generic MS Dynamics course is available from our IT Learning Centre. Contact us by email for details of the next available session or to request additional sessions.

For all other support matters and training relating to Case Management, please contact your departmental case management superuser in the first instance.

Requesting access

  1. Contact your department's case management superuser to confirm who is authorised to request new users for your department
  2. Read the User Agreement Form.
  3. Complete the Dynamics User Access service request, also including the required acceptance of the User Agreement Form in the Additional Information section.

Notice: Senior manager approval required

The Dynamics User Access service request requires authorisation by a senior manager of the relevant unit. Case Super Users will be able to advise regarding the appropriate person.



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