Overview: Case Management

Case Management provides a web-based system that supports the recording, progression, and closure of casework supporting operational and academic processes in the University

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  1. Read the User Agreement form and follow the instructions to send your acceptance to the Dynamics Support Team
  2. Complete the Case Management User Access Form and send it to the Service Desk

Notice: Senior manager approval required

The IT Service Desk will only accept forms received from the senior manager approvers for the relevant department/division. Case Super User(s) or the IT Service Desk will be able to advise regarding the appropriate person for the Department.

 

 

Self-service documentation and user guidance

Training

The IT Services Project Training Team provide a generic Dynamics training course which can be booked by emailing the Instructional Design Team 

Supplementary team specific training will be provided by the Case Management superuser for your business unit.

Support

Support is provided by the Case Management superuser for your business unit.

Related links

Get support

Local IT support provide your first line of on-the-spot help

FIND MY LOCAL IT TEAM

 

Common requests and fault reports can be logged using self-service

   USE IT SELF-SERVICE      

   LOG A SUPPORT CALL     

VIEW MY SUPPORT CALLS  

 

The central Service Desk is available 24x7 on +44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk