Owner permissions not updated
Bug reference: 67605
If a user shares a SharePoint folder with a user and then shares the case record in Dynamics, the logic apps will not update the permissions on the SharePoint folder. This is likely because it simply checks to see if that person already has access and if so the remaining logic is bypassed. This should not happen, as the correct and supported way of sharing a case folder with another user is to first share the case with them in Dynamics. The only time the SharePoint folder *should* be shared is if the person it is being shared with does not have access to the Case Management system in Dynamics.
Cases can't be repointed manually
Bug reference: 68444
In the previous Case Management solution, users were able to alter the field 'SharePoint URL' which meant that they were able to move SharePoint folders to a different location and repoint a case record there. With the new logic app solution, that field is no longer available and thus the ability to repoint a case record at a different location is no longer possible. Moving files within SharePoint is still permitted, though doing so will lose the connection between the case and the SharePoint folder.
Disassociating an email from a case does not remove files
Bug reference: 68472
When an email is converted to a case or associated with an existing case, any attachments are associated with the case and saved into SharePoint. When an email is disassociated from a case, that email's attachments are *not* removed from it. The user will need to manually remove the files from the case and from the SharePoint folder (or delete the SharePoint folder that was created by associating the email)
Random characters appearing at the end of folder name
Bug reference: 68318
Certain files, when uploaded into SharePoint, will contain random characters appended to the end of the filename. This does not affect the functionality of the system and the file can be opened normally; this simply looks messy and confusing for the user.
Error message when selecting 'Attach Case Files'
Bug reference: 68473
When selecting the 'Attach Case Files' button, the user will sometimes receive an error message titled 'Case Documents Error'. The message will contain technical details of the error, which will be of no use to the user. There is no known workaround for this issue.
Extra characters added to folder name when name over 95 characters
Bug reference: 68767
Folder names that are longer than 95 characters are being unexpectedly altered by the system. After saving a case with 95 characters or more and clicking the Documents tab, a folder with the same name is created in SharePoint. The folder name contains a series of random characters appended to the end. This does not affect the functionality of the SharePoint folder.
Changing user's Business Unit to a Case Management one does not add them back into the relevant team
Bug reference: 69200
Based on the original requirement, when a BU is changed to a non-Case Management BU, then all the SharePoint group permissions are removed, the inverse is not true. So if a user associated with the correct teams is moved back into a Case Management Business Unit (a Business unit whose parent Business Unit is 'Case Management'), their users is not added to the relevant SharePoint groups in SharePoint.