Chorus Hardware Suppliers

Setting up an account

To set up an account, please fill in the Avoira account setup form, print onto headed paper and scan the result to Gemma.Munday@Avoira.com

Once this request has been processed, you will be able to order direct from Avoira using University of Oxford pricing support.

Placing orders

Once your account has been set up, Avoira will contact you to let you know you account number.  Once you have your account number, you can place orders with the Avoira Orders Desk:

Email: service.team@avoira.com or Gemma.Munday@Avoira.com

Tel: 01937 847 777

Returns

In order to return an item, please contact our account manager; gemma.munday@avoira.com

- If an item arrives faulty, our account manager will arrange collection and replacement.

- If an item develops a fault during its warranty period, contact our account manager.  They will give you a returns reference number and the location to send the item/s back to.

- If an item is faulty due to misuse, it cannot be returned.

- An item ordered in error must be returned in original packaging with seals unbroken.  It must be in a resaleable condition to qualify for a return.

- Certain items are non-returnable if ordered in error.  This will be clear at the point of placing the order, but please contact our account manager if you have any queries.

 

Disputes

If you need to chase an order, please contact the orders desk in the first instance:

Email: service.team@avoira.com

Tel: 01937 847 777

In the unlikely event that you need to escalate a dispute or query, please contact our account manager; gemma.munday@avoira.com

Get support


Local IT support provide your first line of on-the-spot help

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Common requests and fault reports can be logged using self-service

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The central Service Desk is available 24x7 on +44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk