These short codes can be used to make changes more quickly on your phone
Callback
Name
Description
Turn on
Turn off
Callback
Set up a callback when the person you call is busy
#1
##1
Call forwarding
Name
Description
Turn on
Turn off
Call forward unconditional
Forward all calls
#9 [extension to divert to]
##9
Call forward on busy
Forward calls when the line is busy
#0# [extension to divert to]
##0#
Call forward no reply
Forward calls on no reply
#0* [extension to divert to]
##0*
Remember to dial 9 followed by the number you're redirecting to if you're diverting to an external line. You will only be able to divert calls to numbers that you have dialling permissions to call, and your department will incur the cost of the ongoing call.
Call Park
Function
Short Code
Park a call
*6
Retrieve a call
*71
Call Pickup
Function
Short code
Pick up any call
*3 [extension you wish to pick up]
Pick up calls in a pickup group
**3
Hunt groups
Name
Description
Turn on
Turn off
Make Busy Toggle
Make a phone log into and out of a hunt group
**13
**13
Who am I
Name
Description
To use
Who am I
Listen to a recording of the number of the phone
10888
Get support
Local IT support provide your first line of on-the-spot help
