Chorus phone short codes

These short codes can be used to make changes more quickly on your phone

Notice: Telephony replacement project

In response to BT switching off analogue lines in late 2025, the Telephony Replacement Project is currently coordinating the replacement of centrally managed analogue and critical phone lines.  In future (likely later in 2025) the project will also be reviewing the Chorus VOIP (digital line) service. For more information see the Telephony replacement project webpage.

 

Callback

Name Description Turn on Turn off
Callback Set up a callback when the person you call is busy #1 ##1

Call forwarding

Name Description Turn on Turn off
Call forward unconditional Forward all calls #9 [extension to divert to] ##9
Call forward on busy Forward calls when the line is busy #0# [extension to divert to] ##0#
Call forward no reply Forward calls on no reply #0* [extension to divert to] ##0*

Remember to dial 9 followed by the number you're redirecting to if you're diverting to an external line.  You will only be able to divert calls to numbers that you have dialling permissions to call, and your department will incur the cost of the ongoing call.

Call Park

Function Short Code
Park a call *6
Retrieve a call *71

Call Pickup

Function Short code
Pick up any call *3 [extension you wish to pick up]
Pick up calls in a pickup group **3

Hunt groups

Name Description Turn on Turn off
Make Busy Toggle Make a phone log into and out of a hunt group **13 **13

Who am I

Name Description To use
Who am I Listen to a recording of the number of the phone 10888

Related links

Contact us

Report telephony problem

 Chorus service requests    

Get support

If you cannot find the solution you need here then we have other ways to get IT support

Get IT support