How to access your University email account

• Web browser
• Outlook
• Apple Mail

Outlook

Outlook is part of the Microsoft 365 suite, available to most University members.
 

1. Open Outlook
2. If email setup does not display automatically, select + > Add Email Account
3. If necessary, select Office 365 as the provider
4. Provide your University email address
5. When prompted to sign in, replace your email address with your username in the format abcd1234@ox.ac.uk
6. Provide your SSO password
7. Complete the MFA process

The process assumes that no account details are stored in Accounts or Keychain.

You can also add your Gmail, Yahoo, iCloud and other email accounts to Outlook.

Apple Mail

1. In the Mail app, select Mail > Add account > Exchange
2. If an email account has already been set up, click the + button under the list of accounts to add your Nexus 365 account
3. Provide the following details:

    

   Name	Your name
   Email address	Your University email address
   Password	Your SSO password

4. Select Sign In, then Sign In again when asked if you want to use Microsoft
5. Provide your username in the format abcd1234@ox.ac.uk
6. Provide your SSO password
7. Complete the MFA process
8. Confirm the services used by the account

When composing a new email, access the From drop down menu and select your address.

• Web browser
• Outlook
• Apple Mail

Outlook

Outlook can be downloaded from the App Store.
 

1. Open Outlook
2. If setup does not start automatically, select  Settings > Add Email Account > Add Email Account
3. Provide your University email address, then select Add Account
4. When prompted to sign in, replace your email address with your username in the format abcd1234@ox.ac.uk
5. Provide your SSO password
6. Complete the MFA process

You can also add Gmail, Yahoo, iCloud and other email accounts to Outlook.

Apple mail

1. Depending on your iOS version, select one of:
   • Settings > Apps > Mail
   • Settings > Mail > Accounts
   • Settings > Passwords & Accounts
2. Select Add Account > Microsoft Exchange
3. For the displayed fields:
   • Email, provide your address in the format abcd1234@ox.ac.uk
   • Description, provide Nexus365
4. Select Next, then Sign in
5. Provide your SSO password
6. Complete the MFA process
7. Select the services you want to include

• Web browser
• Outlook
• Gmail
• Samsung Email

Outlook

Outlook can be downloaded from the Google Play Store.

Details may differ between Android devices and versions.
 

1. Open Outlook
2. Select Add Account or Settings > Accounts > Add Account > Add an email account
3. Provide your University email address

4. When prompted to sign in, replace your email address with your username in the format abcd1234@ox.ac.uk

5. Provide your SSO password

6. Complete the MFA process

You can also add Gmail, Yahoo, iCloud and other email accounts to Outlook.

Gmail

Details may differ between Android devices and versions.
 

1. Open the Gmail app
2. Select > Settings > Add account > Exchange and Office 365
3. Provide your username in the format abcd1234@ox.ac.uk
4. Provide your SSO password
5. Complete the MFA process
6. Accept the required app permissions

Though your username displays as the email address, sent messages will be received from your default University address.

Samsung Email

Details may differ between Android devices and versions.
 

1. Open the Samsung Email app
2. If email setup does not display automatically, select Manage accounts > +
3. Provide your University email address
4. Provide your username in the format abcd1234@ox.ac.uk
5. Provide your SSO password
6. Select Microsoft Exchange ActiveSync
7. If authentication fails, provide the following information whenever requested:

    

   Username	Your username in the format abcd1234@ox.ac.uk
   Domain	Leave this blank
   Domain/Username	Your username in the format abcd1234@ox.ac.uk
   Password	Your single sign-on (SSO) password
   Exchange Server	outlook.office365.com

8. If prompted about a secure connection, choose SSL

• Web browser
• Thunderbird

Thunderbird

1. In Thunderbird, if the email setup does not start automatically, near the top right corner select > New Account > Email
2. Provide the following information:

    

   Your full name	Your name
   Email address	Your University email address
   Password	Your SSO password

3. Select Continue
4. When prompted to sign in, replace your University email address with your username in the format abcd1234@ox.ac.uk
5. Provide your SSO password
6. Complete the MFA process
7. Once the server details are retrieved, select Configure manually
8. With particular attention to Authentication method and Username, update the details to show:
    

   Incoming server

   Protocol	IMAP
   Hostname	outlook.office365.com
   Port	993
   Connection security	SSL/TLS
   Authentication method	OAuth2
   Username	Your username in the format abcd1234@ox.ac.uk

    

   Outgoing server

   Hostname	outlook.office365.com
   Port	587
   Connection security	STARTTLS
   Authentication method	OAuth2
   Username	Your username in the format abcd1234@ox.ac.uk

9. Select Done

If you see the error User authenticated but not connected:

1. Select > Settings > General
2. Within Indexing, select Config Editor...
3. Search for IPv4 then set network.dns.ipv4OnlyDomains to outlook.office365.com
4. If you continue to experience the error, search for IPv6 then set network.dns.disableIPv6 to true