Chorus group working

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Description Equipment required Request
Hunt groups are a method of distributing telephone calls from a single phone number to a group of several phone handsets. Phone calls can be distributed to one phone after another (in a list or longest idle) or to all the phones at once. A pickup group differs from a hunt group in that the user has to dial a number or press a button to pick up the call, wheras in a hunt group the call will be delivered automatically. Desk phone or soft phone This can be done in Phoneman
Description Equipment required Request
Pickup groups allow a group of people to pick up any calls for another person in the group from their own phone (**3). It differs from a hunt group in that the user has to dial a number or press a button to pick up the call, whereas in a hunt group the call will be delivered automatically.  Note: a number can only exist in one pickup group. Desk phone This can be done in Phoneman: http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#create_pug
Description Equipment required Request
These features are more complex than are possible in a hunt group, for instance: menus, night messages, automatically routed calls, statistics and reports on calls.  See here for further information. Desk phone and agent software Create a service request
Description Equipment required Request

Calls to the 'manager' can be automatically diverted to a 'assistant', unless the caller is on a whitelist, when the call goes straight through.

One 'assistant' can monitor a number of 'managers', make and receive calls on their behalf.

See Key functions for how to use these features.

Desk phone

This can be done in Phoneman

Description Equipment required Request
Similar to a pickup group, but available in a soft client.  An alert shows that a call has been made to a person in the group, which can be picked up another person Soft phone Email the service desk for more information

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