Email email@example.com with the asset number of your PC and requesting reconfiguration for use at home
Ensure that your PC is turned on and connected to an office network. You may need to arrange this via your office manager if you are not working on-site yourself
We will activate updates and re-configuration of your PC. This can take 2 to 3 days. We will confirm when your PC is ready
When you package your PC for removal, be sure to collect all cables and attached devices. It can be helpful to make a note of where each cable is connected so you can plug them all in correctly at home
Your office manager may be able to arrange for your desktop to be delivered to you by courier if necessary
Using your managed staff desktop at home for the first time
For the most reliable network connection you will need to plug the relevant cable into your broadband router at home. This also works over powerline extensions. You can connect using wireless if you prefer, but you will need to order a USB wireless adapter (we recommend the TP-Link TL-WN725N which can be bought through IT Services Purchasing)
Turn your PC on and wait for it to start
When the login screen appears check that your PC has a network connection. If you are using wireless then click on the wireless icon to select your wireless network and enter any security details. A successful connection will be indicated by one of the following icons: .
Click on the Network sign-in icon in the bottom right corner.
When prompted click Connect and enter your remote access account details. Once connected successfully the Network sign-in icon will be replaced with a Disconnect network icon
Login as normal using your CONNECT username and password. This may take slightly longer than usual whilst configuration and polices are applied
Local IT support provide your first line of on-the-spot help