Guidance on spam processing and junk mail

All incoming Nexus365 email is checked for spam by Microsoft’s Exchange Online Protection (EOP). By default, the EOP spam filters send spam-detected messages to each recipient's junk email folder. It is advisable that you regularly review messages in junk email folders to check for legitimate messages that were classified incorrectly.

Expand All

If you find a message that is not junk you can mark the item as not junk and the message will be moved to your Inbox and the sender will be added to your Safe senders and recipients list.

Outlook on the Web users can find out more about junk email and phishing and the actions they can take to manage their junk email.

Outlook desktop users can manage their junk mail using its junk email filter.

Junk email reporting lets you report junk email to Microsoft for analysis to help improve the effectiveness of the junk email filtering technologies.

This can only be reported using Outlook on the Web. When you mark a message as junk or not junk, you will see a dialog box that asks you if you want to send a copy of the message to Microsoft to improve the accuracy of the junk email filter.

If you still find that some persistent spam or unwanted personal messages continue to arrive in your junk email folder you can either create a rule to delete certain emails immediately or use Blocked Senders.

Outlook clients have an additional junk mail filter that can be used in addition to the central Exchange Online Protection service (EOP).

By default, the junk email filter protection level on the Outlook application is set to No Automatic Filtering. However, you can make the filter more aggressive so that it catches more junk messages.

The higher you set the protection level, the greater the risk that some legitimate messages will be incorrectly filtered as junk.

There are a few scenarios where internal Oxford email originates outside of Nexus365.

•    Units that run their own mail service
•    Third party mail distribution tools and systems
•    Individual users with clients configured to send via an unauthenticated SMTP service

Email sent from any of the above scenarios will be scanned by Exchange Online Protection (EOP) along with all the other email coming into Nexus365.

The contents of Outlook's junk email folder are deleted automatically after 90 days.

Get support

If you cannot find the solution you need here then we have other ways to get IT support

Get IT support