| Cause |
Resolution |
| Expired links |
The link or bookmark used may be out of date, try to navigate to the page from a different source. |
| Multiple pages open |
More than one open instance of same the page may cause issues, close and reopen your web browser. |
| Back button |
Use of the web browser's back button may cause issues, close and reopen the web browser. |
| Cookies not enabled |
Cookies may be required to access the service. Enable cookies, including third party cookies, in your web browser's settings. |
| Cache and cookies |
Information saved by your browser may cause issues, clear your cache and cookie information |
| Network issues |
You may be able to avoid errors caused by network issues if you connect to the University VPN |
| Web browser issues |
Use a different web browser, such as Chrome, Edge or Firefox. Using your browser's private / incognito window may also temporarily avoid the issue. |
| Security software |
You may be able check if your security software is blocking access by disabling it temporarily. If the software is blocking access, refer to its documentation to address this.
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