Do you have:
Internal or external support teams within the college or department, or multiple agents who can deal with similar queries?
Do you need:
Call routing to alter depending on the time of day, call queing, or to deliver message announcements to your callers?
Historical and real-time reporting on call patterns including calls answered and abandoned, agent availability their behaviour?
You should fulfil one of these criteria - if not, contact the Chorus team, as there could be another solution that meets your satisfies your needs more effectively.