Fix "you don't have access to this" SSO login error

Symptoms

screenshot showing single sign-on error "you don't have access to this" with Oxford logo and a non-Oxford email address

When you login to an SSO-protected service you see an error message saying “You don’t have access to this” just underneath your non-Oxford email address. The message also says “Your sign-in was successful, but you don’t have permission to access this resource.”

Solution 1: sign in with Oxford username

This error normally indicates that you tried to login using an email address instead of your Oxford username. In this case you will be able to login as follows:

  1. Click Sign out and sign in with a different account
  2. At the login screen enter your Oxford username in the format abcd1234@OX.AC.UK
  3. Complete the password and multifactor authentication steps

Solution 2: clear browser

Previous activities in your web browser could cause this error. To check if this is the case, login using an incognito browser window.  If that worked then you can probably fix the issue for good by resetting your browser.

Further assistance

If the solutions above have not helped, then please contact IT support for further assistance.

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