How to manage your mailbox size

Keep control of your mailbox so that you don't exceed your email quota

There are a number of ways to check and manage your mailbox quota.

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A Nexus 365 mailbox has a quota of 50GB.

Your mailbox size can be checked in various ways.

The IT Services Self Registration pages can provide a detailed overview of a Nexus 365 mailbox.

  1. Access the Self Registration pages
  2. Select Set, update or view Nexus mailbox settings
  3. Select your SSO
  4. Select Show email usage and quota

Mailboxes accessed using Outlook on the Web can be checked in the following way.

  1. Access the Outlook on the Web site
  2. Select the gear icon in the page's top-right corner
  3. Select View all Outlook settings
  4. Select General
  5. Select Storage

Outlook can continually display a mailbox's available space.

  1. Right click on Outlook's Status Bar (at the bottom of the Outlook application)
  2. Enable Quota Information
  3. Outlook will now display available space in the bottom left-hand corner

Email quota issues are often due to large attachments.  To remove these attachments:

  1. Select the Search box within Outlook
  2. Select Has Attachments from the menu items
  3. Sort the list by message size
  4. Right click on the attachments in the message and save them to your computer (if required)
  5. Then either:
    • Right click on the attachment in the message and remove it
    • Delete the message

Enabling conversation view can allow superfluous mail in an email conversation to be deleted.

  1. In Outlook, open the folder where conversation view will be enabled
  2. Select the View tab
  3. Select Show as Conversations (may be located within the Current View menu)
  4. Select the Home tab
  5. Select Clean Up Folder (may be located within the Delete menu)

Nexus 365 offers a searchable online archive for mailboxes approaching the quota limit.  The In-Place Archive allows messages to be archived manually or automatically using Outlook rules.

To enable the online archive please contact the IT Service Desk.

 

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Common requests and fault reports can be logged using self-service

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The central Service Desk is available 24x7 on +44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk