Setting up an account
To set up an account, please fill in the Avoira account setup form, print onto headed paper and scan the result to damen.hughes@avoira.com
Once this request has been processed, you will be able to order direct from Avoira using University of Oxford pricing support.
Placing orders
Once your account has been set up, Avoira will be in contact to provide you with an account number. Once you have your account number, you can place orders with the Avoira Orders Desk:
Email: service.team@avoira.com or damen.hughes@avoira.com
Tel: 01937 847 777
Returns
In order to return an item, please contact our account manager; damen.hughes@avoira.com
- If an item arrives faulty, our account manager will arrange collection and replacement.
- If an item develops a fault during its warranty period, contact our account manager. They will give you a returns reference number and the location to send the item/s back to.
- If an item is faulty due to misuse, it cannot be returned.
- An item ordered in error must be returned in original packaging with seals unbroken. It must be in a resaleable condition to qualify for a return.
- Certain items are non-returnable if ordered in error. This will be clear at the point of placing the order, but please contact our account manager if you have any queries.
Disputes
If you need to chase an order, please contact the orders desk in the first instance:
Email: service.team@avoira.com
Tel: 01937 847 777
In the unlikely event that you need to escalate a dispute or query, please contact our account manager; damen.hughes@avoira.com
