Teams Phone Billing

The service charge for Teams Phone consists of two main parts:

• an annual charge (line rental) for owning a number
• a flat rate call charge bundle per line, subject to a fair use policy for which further details are outlined below

Shared area lines are also subject to an annual licence fee.

To find out about running reports on call usage, please see the call reporting page.

Billing during project period

Billing post project

Each year a 'snapshot' is taken on 31 January to capture the total number of lines in use by each college and department.  This snapshot forms the basis of their billing for the following financial year.  2026/2027 costs will be confirmed before the snapshot is taken.

We will send a reminder out each year to college and department administrators so that you can choose whether to remove any unused extensions and so reduce your bill, but it is also advisable to keep your allocated extensions up-to-date throughout the year.  You can add or remove extensions by completing the Chorus Phoneman Extension Amendments service request.

Each unit that exceeds their call charge bundle (quantity of numbers x £5 per number) by our materiality limit will be charged by the total additional amount.  This will be assessed as it occurs.

To find out about running reports on call usage, please see the call reporting page.

Departments will be billed via Oracle and colleges via invoice annually.  Telephone bills do not include detailed call charges, this information is available to Telephone Coordinators via the reporting interface - please see the popular links on the right of this page.  The Communication and Collaboration Services team can assist in setting up additional queries and reports to help with self-service billing enquiries.