Office templates missing on managed staff desktop

Applies to: Office 2013 onwards.

Symptoms

When you open an Office product such as Word, Excel or PowerPoint, your custom templates are not displayed.

Solution

Microsoft has changed the file location for personal templates in Office and you will need to move templates created in earlier versions of Office:

  1. Select the Start   button, type %appdata%\Microsoft\Templates\  and press Enter to open a Windows Explorer view showing all your custom templates from older versions of Office
  2. Select all visible files and folders and press Ctrl+C to copy them
  3. Navigate to My Documents > Custom Office Templates in Windows Explorer
  4. Press Ctrl+V to paste the files and folders you copied across

Get support


If you cannot find the solution you need here then we have other ways to get IT support

GET IT SUPPORT