Office templates missing on managed staff desktop
Templates in Microsoft Office applications (Word, Excel, PowerPoint) may be missing after upgrading to Windows 10 / Office 2016
Applies to: Office 2013 onwards.
When you open an Office product such as Word, Excel or PowerPoint, your custom templates are not displayed.
Microsoft has changed the file location for personal templates in Office and you will need to move templates created in earlier versions of Office:
- Select the Start button, type %appdata%\Microsoft\Templates\ and press Enter to open a Windows Explorer view showing all your custom templates from older versions of Office
- Select all visible files and folders and press Ctrl+C to copy them
- Navigate to My Documents > Custom Office Templates in Windows Explorer
- Press Ctrl+V to paste the files and folders you copied across
If your custom templates still do not display, further assistance is provided on the Microsoft website.
If you cannot find the solution you need here then we have other ways to get IT support