Preparing for scheduled backups using HFS Storage Protect

Schedules run every night of the week. Each Storage Protect node is allocated a one-hour window on those nights to commence its weekly backup.

In order to find out your node's backup schedule window:

1. Go to the HFS Backup Services Portal.
2. Select the node you wish to view the schedule for.
3. The schedule information is shown on the Summary tab for the node.
4. The listed Scheduled backups row displays the time window your backups are due to run.
5. If there is no mention of a backup schedule, you will need to add a backup schedule.

All overnight backups run between either 00:00-06:00 or 18:00-23:59 on the scheduled day.  As an example, if your backup is scheduled for Wednesday morning, you will need to leave your machine on overnight from Tuesday.

In order for scheduled backups to be successful, the machine must be on when the scheduled backup is due to run.  This is not a problem for machines which are always left on, such as servers, though for environmental and practical reasons this is not suitable for all desktop/laptop clients.  Some machines will also be set by default to go to sleep, and may therefore miss their backups even if they are left on.

We therefore offer the following advice:

• Windows users need to set their machines to stay on when idle.

Go to Start > In the Windows search box enter ‘powercfg.cpl’ and click on this control panel item when it appears in the list > Change when the computer sleeps tab, and ensure that Put the computer to sleep is set to Never.

If your machine is a laptop whose lid you close when you leave it on for backup then, also under Power Options, check that When I close the lid is set to Do nothing.

• Mac users should need only to leave their machine on or in sleep mode, with the lid open if a laptop. The machine should then switch on automatically for the backup.  

By default Storage Protect will back up all your data.  Everything else on your machine, including locally attached external drives, which may be local backups of the machine itself, will be backed up on the schedule.

To optimise resource usage, refrain from backing up data you don't need to share with us. Follow our guidelines on excluding files and folders from backup for appropriate Storage Protect configuration.

If your machine is not available to be backed up when it is scheduled to do so, you will receive an automatic email the day after it was due to run, advising you that a backup was MISSED.  If you were not expecting this email or do not know why the scheduled backup was missed, then the link in the email will assist you with the troubleshooting process.

If you have missed a scheduled backup then you can always run a manual backup whenever you feel the need to do so.  Please see our instructions on how to do this using either the backup client or the client command line interface.