Chorus call forwarding on the phone

Set the call forwarding on your phone to another extension.

If you are in the office this can be done on the physical device, or follow the guidance under the section 'Remote activation call forwarding' if you are not in the office.

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Unconditional forwarding diverts all calls:

  1. Press the Forward button.
  2. Press the down arrow button until the ‘Set a forwarding destination?’ option appears and then press OK.
  3. Then enter the extension/number that you would like to forward your calls to and press OK to confirm.
  4. The light on the Forward button will illuminate.

To cancel call forwarding, press the Forward button and the light will then turn off.

  1. Press the Forward button.
  2. Press the down arrow button until the ‘Edit call forwarding?’ option appears and then press OK.
  3. Then select or enter the extension/number that you would like to forward your calls to and press OK to confirm.
  4. The light on the Forward button will illuminate.

To cancel call forwarding, press the Forward button and the light will then turn off.

  1. Press Forward Button
  2. Press Soft Key "Settings".
  3. Select the call forwarding type (All calls, Busy, No reply).
  4. Press Soft Key "Enter dest."
  5. Enter the destination number and press Soft Key "Save".

To cancel call forwarding, press the Forward button & the light will then turn off.

To change forwarding destination on 55G:

  1. Press the Forward button twice
  2. Press Soft Key "Enter dest."
  3. Enter the destination number and press Soft Key "Set forwarding".

 

If you have a Person phone it is strongly recommended that you set a preferred device as you can then make outgoing calls with your Chorus number as well as receiving them.

 

A Person phone is linked to your SSO, a Non-person phone is associated with a role, e.g. reception phone.

Please see here to find out whether you have a Person or Non-person phone

If you have a non-person phone then RACF is suitable for you, please see the instructions below:

 

Remote Activation Call Forwarding (RACF) is a feature that allows call forwarding to be set up on an extension from any phone, including those outside the University.

The feature must be enabled on the extension by the chorus team prior to use.  Please email to request the RACF feature.

To activate the service:

 

Dial 441865619200 or 19200 if you're dialing internally.

You will be prompted for your home phone number, including area code.  Do NOT enter your home phone number, it won't work.  Instead, enter the University extension you'd like to set the call forwarding up on, in the format 441865 xxxxxx.

After a few seconds, you'll be prompted for your PIN.  Enter the PIN that the Chorus team provided when they enabled the service.

After a few more seconds, you'll be prompted to enter the service access code.  To enable a call forwarding, enter *40.

You will be prompted to enter the number to which you would like to forward calls, followed by #.  Dial 9 for an outside line, followed by the number you'd like to forward your calls to.  This number must be diallable by the extension you're forwarding.  If you try to set up a forwarding to an international or mobile line on an extension which has only local dialing rights, callers will hear an announcement that the call cannot be completed.

When you have entered a forwarding destination, you will hear an announcement to say that 'The feature is now activated.'

To deactivate the service:

 

Dial 441865619200 or 19200 if you're dialing internally.

You will be prompted for your home phone number, including area code.  Enter the University extension you'd like to set a call forwarding up on, in the format 441865 xxx xxx.

After a few seconds, you'll be prompted for your PIN.  Enter the PIN that the Chorus team provided when they enabled the service.

After a few more seconds, you'll be prompted to enter the service access code.  To deactivate call forwarding, enter *80.

You will hear an announcement to say that 'The feature has been deactivated'.

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Note, you do not need to deactivate a remote access call forwarding to change it.  You can simply follow the steps above to activate the service, but enter a different forwarding destination.

Web Portal access


Login here via SSO if you have a person assigned extension, and need to set forwarding remotely

WEB PORTAL

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