Chorus teleconferencing

In order to create a teleconference, access to the web portal is required.  This is available to users whose phone number is linked to their SSO account, which gives them a login to the Chorus system.

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There are two types of conference, a persistent or a scheduled conference.

Both use the conference bridge number 01865289000 and generated PIN.

  • A persistent conference and associated PIN does not expire, so it can be used more than once. 
  • A scheduled conference and associated PIN expires after the time period set is over.

When you first log in to the web portal a default persistent conference (titled with your name) will be created which can be used straight away but these are the steps to create a new one if required.

1. Log into the web portal: https://web.chorus.ox.ac.uk

2. Click on the triangular conference icon tab, the 'Persistent' tab, and then the 'New conference' button:

3. Enter the conference title, then click on the 'Create' button:

  • Attendees will hear this title when they dial into the conference.
  • Multiple persistent conferences can be created (each with their own unique PIN) if you would like to use different conference names.
  • Leave ‘This conference is moderated’ unticked for an unmoderated conference, unless you have the need for a moderated conference (see moderated or unmoderated).
  • Note that there is a participant labelled 'Me', which is the creator of the conference (there has to be at leat one participant in the conference in order for it to create).

4. Click on the 'Save' button

5. The conference will now appear in your conference list and will show:

  • The Bridge number - 441865289000 - this is the teleconferencing service number the participants dial - this is always the same
  • The PIN - the conference PIN the participants enter in order to join a specific conference

Email the details to the other participants who will then dial in.

1. Log into the web portal: https://web.chorus.ox.ac.uk

2. Click on the triangular conference icon tab, the 'Scheduled' tab, and then the 'New conference' button:

3. Enter the conference title, click on the 'Set time for conference', enter a 'Scheduled time', then click on the 'Create' button:

  • Attendees will hear this title when they dial into the conference.
  • Enter the 'Scheduled time' in the 24HR format; e.g. 08:30 to 09:30 or 13:00 to 14:15
  • Leave ‘This conference is moderated’ unticked
  • Note that there is a always a participant labelled 'Me'

4. Click on the 'Save' button:

5. The conference will now appear in your conference list and will show:

  • The Bridge number - 441865289000 - this is the teleconferencing service number the participants dial - this is always the same
  • The PIN - the conference PIN the participants enter in order to join the conference
  • The conference is only active between the scheduled times, and will delete after it has finished

A conference starts as soon as anyone dials in with the bridge number and PIN.

They will only hear the holding message and music until the second person joins in (Enter '*9' to silence music).

The conference will end when the last person hangs up.

  1. Hover over the conference entry until an ‘x’ appears on the left-hand side.
  2. Click the ‘x’ to delete the entry.

When you dial the conference bridge number (89000) from the softphone  a pop-up box appears on the bottom-right of the application which says 'CTI Assisted'

Clicking on the green phone will initiate the conference however there will be no dialpad pop-up when you click on the dial pad icon, so a PIN cannot be entered

 

There are two workarounds:

1) Enter the pin number on your keyboard immediately on entering the conference. Don't forget to type the hash after the pin. If you type anything else, this method will not work, but you can drop the call and try again.

OR - if this conference was set up by you:

2) Click on the triangular conference button and click the dial button to the right.

Clicking on the green phone icon to start the call (see above) will still bring up a box but this time tagged 'Conference', click on the green phone (below):

Conference pop up

Now when the dial pad icon is clicked on, the dial pad will be visible:

To view call history, conferences and voicemail


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