Resolve issues causing a "Work or school account problem" error message in Windows. Relevant to personal PCs, managed staff desktops, CONNECT and multifactor authentication (MFA)
Applies to: Windows 10 used with an Office 365 account
Symptoms
A Windows notification pops up titled Work or school account problem. Office 365 applications including Outlook, Teams and OneDrive may not be working correctly.
If you had an account prior to the introduction of multi-factor authentication in late 2020 / early 2021 then a change in your account details can cause this issue to stick around. The following steps may help:
Follow the Fix Now Button solution above first to ensure that all apps have switched over to your new account details
Press Windows + I > Accounts > Access work or school
If you have two or more accounts listed, including one based on your email address and one ending @ox.ac.uk, then select the one based on your email address, click Disconnect and follow any prompts
After a short while the old connection to your Office 365 account will be removed, leaving the new one in place