Infrastructure issues can include performance and availability issues.
Follow the instructions below to check how your site is hosted and then request support as follows.
Please use the Mosaic contact form.
Local IT should:
- Establish minimum steps and context required to reproduce the error
- Perform thorough checks of the installed web content management system, including applying any updates and/or reinstalling it
- Gather system logs or other diagnostic information showing the fault
- Contact our service desk with details from all the above steps
Contact local IT or your commercial provider. Local IT staff (or other University employee responsible for contracting of commercial providers) can liaise with IT Services to help resolve associated issues such as network connectivity, DNS, SSL certificates and SSO integration.