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Service Desk

Service Desk opening hours are:

  • For phone contact via (6)12345 (please have your University Card to hand): available 24/7
  • For pre-booked appointments: 8:30am to 4:00pm Monday to Friday.
  • For emailed enquiries: these can be sent at any time and will be processed between 8:30am and 5:00pm

Please note: We do not have a walk-in help centre. Initial contact with us should be by phone or email.

If you need help:

Local IT support staff
Department and college IT staff provide your first level of on-the-spot help. Links to local IT support pages are available for most colleges and departments.
Help Options
IT Services provides help in several ways:
  • The Frequently Asked Questions (FAQ) page answers many common problems - organised into a categorised view.
  • You can also contact us by phone - (6)12345, please have your University Card to hand. We will endeavour to fix your problem straight away, if we need to see you to resolve the issue, we will arrange a convenient appointment.
  • You can email the Service Desk.

Service Desk Services

Only current university members are eligible to use the Service Desk and your University Card is used as a means of identification. The Service Desk offers a range of user services including:

Service area: 

Written by IT Services. Latest revision 27 November 2019