Search Google Appliance

Home >> Service Desk >> Service Desk

Service Desk

Service Desk opening hours are:

  • For phone contact via (6)12345 (please have your University Card to hand): available 24/7
  • For pre-booked appointments: 8:30am to 4:00pm Monday to Friday.
  • For emailed enquiries: these can be sent at any time and will be processed between 8:30am and 5:00pm

Please note: We do not have a walk-in help centre. Initial contact with us should be by phone or email.

If you need help:

Local IT support staff
Department and college IT staff provide your first level of on-the-spot help. Links to local IT support pages are available for most colleges and departments.
Help Options
IT Services provides help in several ways:
  • Contact by phone - call (01865) 6 12345 to reach the Service Desk team 24/7.
    Please have your University Card to hand. Account management services such as issuing rescue/activation codes and setting delegation rights are only possible during the core hours of 8:30 am to 5 pm weekdays. We will endeavor to fix your problem straight away, if we need to see you to resolve the issue, we will arrange a convenient appointment.
  • Online via IT Self Service (SSO required)
  • If you don't have an SSO you can email the Service Desk (link opens in your default mail client). Please include details such as the software being used and any error messages. You should never include passwords in a message.

Technical assistance from the Service Desk is available only for current members of the University of Oxford. Check your service entitlement.

Service Desk Services

Only current university members are eligible to use the Service Desk and your University Card is used as a means of identification. The Service Desk offers a range of user services including:

Service area: 

Written by IT Services. Latest revision 11 March 2020