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Hardware Repair Services from IT Services

The IT Services of the University of Oxford offer a number of services for the repair and upgrade of personal computers. These include the Computer Hardware Breakdown Service and the Apple Hardware Service detailed here.

Apple Hardware Service

Regrettably our Apple Repair Engineer is signed off ill and the Apple Hardware Service is temporarily suspended. We do not expect the service to reopen before January. Apologies for the inconvenience.

The Apple Hardware Service is authorized by Apple Sales International to carry in and out of warranty repairs on Apple Mac computers owned by the University or its members.  Typical repair times are 3-7 working days.**Please note: We are currently unable to provide service for iPhones or iWatches and can only replace, rather than repair, iPads

Computer Hardware Breakdown Service

Computer Hardware Breakdown Service is provided by Equinox Maintenance Ltd and offers a very economically priced breakdown cover for a full range of IT equipment, such as PCs, Apple Macs, iPads, printers and scanners. The service includes parts and labour on a fix or replace basis. IT Services have negotiated preferential rates for University Institutions, Colleges and associated institutions. 

Additional Advice

General Advice on Handling Hardware Failures page provides tips and advice on what to do when your computer stops working and is not insured.

Written by IT Services. Latest revision 9 November 2018