Searching is available in most workspaces (e.g. Incident, Change, Service Request, Task etc.) to help you find records. Advanced searches and Filters can be used to find more specific details. A list of Saved Searches are published to each role. You can create your own Searches using your own frequently used criteria, and flag these as favourites so that they are available when you need them.
This is the 'Home' screen, and typically consists of a series of tables and possibly charts. Dashboards are created centrally although users can set their own default dashboard.
Standard reports are created centrally using SQL Server Reporting Services (SSRS). The user can filter their selection but not change the layout or content of the report.
A suite of standard Operational Reports are available to be used by all teams:
- Service Desk Function: Charts and Tables representing KPIs aimed at First Line Team(s).
- Technical Specialist Function: Charts and Tables representing KPIs aimed at 2nd to Nth Line Team(s).