All dropdown lists in IT self-service work on a ‘type ahead’ basis, so as you type, it displays those entries that start with the letters you enter.
You can type % in front of the search term, which allows you to find the text anywhere in the entry, not just at the beginning.
e.g. %chem will find all departments containing ‘chem’.
Dropdown lists for a unit / department reflect the University organisational structure. If you are unable to find the unit / department you require in the list, it may mean that it is not part of the University organisational structure (e.g. Rhodes House).
In many cases there is a ‘Unit not in list’ checkbox, which if selected allows you to type the name of the unit rather than select from the dropdown list.