Start menu looks different from my managed staff desktop
The remote desktop service uses a slightly different system to your office PC or laptop. You may notice subtle differences in the appearance of the start menu and other items, but they will function in much the same way.
I cannot run programs from my H: drive
For security reasons we prevent files on H: being executed as applications on the remote desktop service. If this application is essential to your work then please contact the Service Desk so they can help find the best way to access this application.
Desktop icons / application shortcuts don't work
Desktop icons will not work, and may not display correctly, if you have created shortcuts for applications installed on your managed staff desktop that are not available on the remote desktop service. Don't remove these icons though, as you may still need them when you next use your managed staff desktop.
Webcam and microphone not working in MS Teams
Video and audio inputs are disabled for the MS Teams app on the remote desktop service as they significantly degrade performance of the whole service. We recommend that you run MS Teams on the device that you are connecting from, either through a web browser or as an installed app.
Important applications are missing
You can request additional applications to be provided on the remote desktop service by sending us a Request For Change. We will consider requests on a case-by-case basis, and will take into account technical factors affecting compatibility and impact on other users of the service.