Common requests: Managed staff desktop and remote desktop service

To request an account, please use the Managed Desktop Service User Account service request. You will be prompted to log in using your Oxford username and Single Sign-On password.

Line managers need to ensure that the request is submitted a minimum of one working week before the start date. You will not be able to complete this request without a University Card having been issued.

All staff user accounts run without full local administrative rights, i.e. as standard users.

In order for the new member of staff to access some central services, including email, a valid University Card is required.

Once you receive a notification confirming the account has been created please contact the Service Desk quoting the Service Request number for the account details.

If you require access to a restricted folder please complete the folder request form. This link takes you to the OSM service management tool and you will be prompted to log in using your SSO username and password.

Your will be asked to provide an email address for someone able to authorise your request.

Only once your request has been authorised will access be granted.

Use this form for any access requirements including drive access within CONNECT file stores.

Please refer to standard list of applications available on CONNECT. These applications are either already installed on your computer or are available to install from the Oxford Applications Installer menu which can be found in your Start menu > All Programs.

If you require additional software on your computer that requires a licence please submit an IT equipment purchasing request.

Please contact the Service Desk if you have any questions.

If you require local administrator rights on your computer please use CONNECT Administrator Rights form. This link takes you to the OSM service management tool and you will be prompted to log in using your Oxford username and SSO password.

During the process of requesting admin rights we will contact your line manager to confirm they support your application.

Please be aware that if administrator rights are granted the amount of troubleshooting effort will be greatly reduced. Please see responsibilities of users with local administrator rights policy for further details.

• CONNECT Password Manager allows you to reset and unlock CONNECT passwords online. For more details please see the CONNECT Password Manager Guide.

• Citrix BSP Password Manager allows you to reset and unlock BSP passwords online.
   
• To manage other accounts please see the Passwords at Oxford page.

Managed equipment is purchased centrally through the IT Services Purchasing Team for all departments that we support. You can view current models of desktops, laptops and accessories. Once you know what you need, please submit an IT equipment purchasing request.