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Nexus365 Email: Getting Started

Nexus365 email is available to you through three basic routes:

  • via the web, using the Outlook Web App (OWA)
  • via an email program (client) installed on your computer
  • on a mobile device

Email via the web

By using your normal web browser (such as Internet Explorer, Edge, Chrome or Firefox), you can access your mailbox, send and receive emails, and access your contacts and calendar.

You can access your email in two ways:

  • Log in to your Nexus365 account and click the Outlook icon on your Nexus365 app launcher (the waffle), or
  • Log in directly via

Email via an email program on a desktop or laptop

You can use an email program (called a ‘client’) installed on your computer to get access to your email.

If you use a Microsoft client, such as Outlook, you get access to additional features including calendar, address book and to-do lists. You can also share and delegate access to your mailbox and calendar.

Before you start using Outlook, you will need to set it up to work with Nexus365. Choose which email client you want to use and follow the instructions below.

Windows email clients

Outlook 2013 and Outlook 2016 are best for professional email, calendar, contacts, and task management.

Mail for Windows 10 is a basic app with fewer features than Outlook.

Mac email clients

Alternative email clients

Email on a mobile device

Nexus365 is accessible on the move through your mobile. For advice on how to set up your mobile device to access your Nexus365 email, please choose the relevant link below. Please be aware that this advice is given on a ‘best efforts’ basis:


Please remember it is important to ensure your mobile data is kept secure. Follow the advice on the Information Security website:

Secure my mobile devices

Stay safe on the move

Further information

Delegating and sharing

Project accounts

Address books

Nexus365 email: Troubleshooting


Written by IT Services. Latest revision 31 May 2019