Oxford University Panopto Accessibility Statement

About Panopto

This statement is about the Panopto system run by the University of Oxford (the “Replay Service”). Panopto is used to deliver our lecture capture system, record and make available audio-visual content to our students and staff, and to livestream specific events. The University of Oxford’s installation of Panopto is a third-party platform, so some aspects of its accessibility are outside of our control.

Accessibility features in Panopto

Panopto has a range of accessibility features, as set out in the Replay Service accessibility page, including:

 The Panopto accessibility page outlines further accessibility features.

Compliance status

The University of Oxford is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Replay Service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The Panopto accessibility conformance report WCAG edition identifies known issues with Panopto accessibility, in particular:

1.2.2, 1.2.4 Video content may not always be captioned and some captions may contain errors (success criteria)

1.2.3 Audio Description or Media Alternative – Panopto does not currently provide audio descriptions or full-text alternatives for videos

1.2.4 Captions (Live) - captioning of live content is currently not available within Panopto. Although Panopto does have livestreaming functionality, at the University of Oxford Microsoft Teams Meetings and Microsoft Teams Live are primarily used for livestreaming events and these do provide live captioning.  

1.2.5 Videos - may not have audio or alternative text description available for visual content (success criteria 1.2.5)

1.4.3 Contrast - most elements of the pages and the interactive viewer meet this standard but some links on the homepage have insufficient contrast.

2.1.4 Character Key Shortcuts – partial support

What we’re doing to improve accessibility

At the University of Oxford, we aim to ensure that our digital content is easily accessible to as many people as possible. As such, we are committed to implementing the internationally recognised Web Content Accessibility Guidelines (WCAG 2.1). A Web Accessibility Working Group has been established to oversee the University’s implementation of the guidelines. The group will undertake a review of the University’s digital accessibility practices, define and share a framework of best practice across the institution, and work with service owners to apply the framework to our digital services and content.

We give feedback to Panopto on accessibility issues and use accessibility as an important consideration in the tendering process.

From 1 September 2020, all video content within Oxford’s Replay Service will be automatically captioned. In the summer of 2020, we conducted an audit of the accuracy of automatic captions in Panopto using lecture recordings from across the disciplinary range at Oxford. The audit found that accuracy can be as high as 99%, although we have found that accuracy on some recordings (especially where audio quality is lower or the speaking voice is rapid) can be lower (the lowest found was 92%). Errors in captions for mathematics and some science-based subjects seem to have a greater impact on their overall usefulness compared to other subjects (e.g. errors in the captioning of equations). Captions with an accuracy rate of less than 97% are unlikely to provide a viewer who cannot hear with an equivalent experience to someone who can. We are currently assessing the cost burden of manually editing captions, and of adding a description of visual content within closed captions.

We will however ensure that accurate captions are in place for disabled students who need this as a reasonable adjustment, see “How to report accessibility issues” below.

In addition, we are increasing awareness and knowledge about how to create accessible content among content creators. For example, we have raised awareness in training sessions and in guidance materials of the need to:

  • Check the audio and video quality of recordings
  • Speak clearly, and in a measured way, at a consistent distance from the microphone for clarity, and so that automatic captioning can achieve a higher accuracy rate
  • Describe purely visual content as fully as possible
  • Produce slides in an accessible format with slide titles
  • Display content on whiteboards so that it can easily be seen in the recording

How to report accessibility issues

If you would like to report any accessibility issues with the Replay Service, please email the Centre for Teaching and Learning via remote@ctl.ox.ac.uk and we will get back to you within five working days. If you require manually edited captions for increased accuracy, or text description of visual content as a reasonable adjustment, please contact the University Disability Advisory Service via disability@admin.ox.ac.uk.

Enforcement of Accessibility Regulations

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). Users can contact the Equality Advisory and Support Service (EASS) to report non-compliance with the regulations.

This statement was prepared on 23 September 2020. It was last updated on 23 September 2020.

Get support

Local IT and administration staff provide your first line of Lecture Capture support

Local Lecture Capture support


For more complex queries, contact the central Replay Lecture Capture team

Contact Replay team