SMS Frequently Asked Questions

Frequently Asked Questions will be added to as they are raised. 

Please see the Textlocal Frequently Asked Questions

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Here is the Textlocal support contact details for general support.

For purchasing inquiries about your current University of Oxford account, please contact:


Chloe Dignam
Sales Manager
Tel: +441244752299 EXT 309
Text CHLOE to 60777

  • In Messenger, there are integrated help steps by clicking on the question mark icon next to the feature you are using.
  • In Messenger, next to the 'Help' tab, there is a step-by-step wizard that can be turned on
  • Here are the Textlocal how-to videos
  • Here is the Textlocal Knowledge base

Yes there is, please see the Textlocal API information

Yes, a Third Party Security Assessment (TPSA) has been done, please see the Third Party Supplier Register(Restricted)

Contact us

In the first instance, please contact Textlocal support

Get support

If you cannot find the solution you need here then we have other ways to get IT support