SMS Frequently Asked Questions

Information of the service providers answers to frequently asked questions alongside any frequent user questions raised

Notice: Telephony replacement project

In response to BT switching off analogue lines in January 2027, the Telephony Replacement Project is currently coordinating the replacement of centrally managed analogue and critical phone lines.  In future (likely later in 2025) the project will also be reviewing the Chorus VOIP (digital line) service. For more information see the Telephony replacement project webpage.

 

Frequently Asked Questions will be added to as they are raised. 

Please see the Textlocal Frequently Asked Questions

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Here is the Textlocal support contact details for general support.

For purchasing inquiries about your current University of Oxford account, please contact:

 

Chloe Dignam
Sales Manager
chloe.dignam@textlocal.com
Tel: +441244752299 EXT 309
Text CHLOE to 60777

  • In Messenger, there are integrated help steps by clicking on the question mark icon next to the feature you are using.
  • In Messenger, next to the 'Help' tab, there is a step-by-step wizard that can be turned on
  • Here are the Textlocal how-to videos
  • Here is the Textlocal Knowledge base

Yes there is, please see the Textlocal API information

Yes there is, please see Textlocal mobile application

Yes, a Third Party Security Assessment (TPSA) has been done. 

The service has been assessed as suitable for data classified as Public or Internal only.  As per the service's terms and conditions, the service is not suitable for sending sensitive personal or other confidential information.

 

 

 

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In the first instance, please contact Textlocal support

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