Telephony over Teams: hints and tips

Information on making the most out of Telephony over Teams

Please note that Microsoft Teams is frequently updated so these instructions may become out of date.

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Go to Calls and click either "Don’t forward" or "Forward to voicemail" at bottom left. Click on More settings to manage call answering rules, configure your voicemail and change Ringtone settings.

If you receive a call from a number and don’t wish to receive any more calls from it you can block the number.

Blocking a number stops call notifications and ringing from that number.

  1. Go to Calls and view your call history
  2. Click on the three dots next to the external number you want to block and select Block
  3. You can Unblock this number from this menu at a later date if you want

On the Android mobile Teams app, you need to tap the circle icon for the number, then More, then you can choose to block the number.

Please refer to the Telephony over Teams: Getting Started page for detailed advice on managing your Teams notification settings on different devices.

            If you are set to "Do not disturb" in Teams, then you will not get call notification, but instead get a missed call notification and the called will be sent to voicemail. Any other status ("Available", "Busy", "Be right Back", "Appear Away" or "Appear Offline") will allow calls through.

If you want to add a number that isn't an internal number, go to Calls, and then the Contacts tab at the top, and click 'Add contact'.

Type in the name you want to add - if it’s already someone on Teams at Oxford University, then that will come up. If not, hit the enter key, then the Add button to add them as a contact.

Type their phone number into the Phone box and hit Add.

During the meeting, press Participants and add their number. You can add a landline or mobile number. If you are in a video call, anyone who is added via a phone line won’t be able to see or display video.

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