The service charge for Chorus consist of two main parts:
- An annual charge (line rental, as listed in the table below) for owning a number (linked to a system license behind it), and
- A £4.50 flat rate call charge bundle per line, subject to a fair use policy, (further details below).
To find out about running reports on call usage, please see the call reporting page.
In addition: if the number is an analogue connection then a £75 p.a. fee is added to the standard charge.
| Financial year | 2018/2019 | 2019/2020 | 2020/2021 | 2021/2022 | 2022/2023 | 2023/2024 |
|---|---|---|---|---|---|---|
| Line rental | £54 per line | £56 per line | £56 per line | £56 per line | £61 per line | £63 per line |
| Call charge bundle | £4.50 per line | £4.50 per line | £4.50 per line | £4.50 per line | £4.50 per line | £4.50 per line |
| Analogue line rental | £129 (£54+£75) | £131(£56+£75) | £131(£56+£75) | £131(£56+£75) | £136 (£61+£75) | £138 (£63+£75) |
| Critical line rental | £154 (£54 +£100) | £156 (£56 +£100) | £56 | £56 | £61 | £63 |
The standard line rental has increased by £2.00 due to a reduction in the mix of line types but the call charge rate has been maintained at the current rate of GBP 4.50.
The critical line rental charge has been removed so as not to discourage these lines when they are required.
Each year a 'snapshot' is taken on the 31st of January to capture the total number of lines in use by each College and Department. This snapshot forms the basis of their billing for the following financial year. We will send a reminder out each year to College and Department Administrators so that you can remove any unused extensions and reduce your bill, but it is also advisable to keep your allocated extensions up-to-date throughout the year. You can add or remove extensions by completing the Chorus Phoneman Extension Amendments service request.
