Overview: Managed staff desktop service

The managed staff desktop (CONNECT) is our most popular managed desktop solution. You can choose how much responsibility you want to take for the security and performance of your computer, and we take care of the rest

Expand All

Fully managed We'll look after everything so you can just login and starting working on a secure, reliable and supported system.
Assisted You have administrative access and are ultimately responsible for security and performance, but we'll look after as much or as little as you like.
Hardware only We'll provide you with the equipment, handle any repairs needed, and provide responsible disposal when you don't need it anymore.
Bring your own device (BYOD) Your own device, fully managed by you, can still connect to many of our facilities.

 

Hardware management

Fully managed

Assisted

Hardware only

BYOD

Equipment purchasing and advice

        

Warranty repairs

        

Responsible disposal

      

 

Features

Fully managed

Assisted

Hardware only

BYOD

Network connection

        

Network file store

        

Printing

        

Managed applications

        

End-to-end support

        

Security

Fully managed

Assisted

Hardware only

BYOD

Security patching

        

Antivirus & malware protection

        

Data backup

        

Online password reset and recovery

        

Mobility

Fully managed

Assisted

Hardware only

BYOD

Remote desktop

        

Laptop wifi access

        

Hot desking

        

 

  Reconfiguration of your desktop may prevent aspects of our service from working. We can always refresh your desktop back to a standard image to reinstate services, however you will need to re-apply any customisation that you have made including application installations.

For the Fully Managed, Assisted and Hardware Only packages we can supply from a range of desktops, laptops, tablet/2-in-1/hybrids, all-in-ones and monitors with enhanced warranty and servicing options from the University's preferred supplier.

The range of equipment available changes approximately every twelve months so we will introduce new models and remove older ones that are no longer available.

View current hardware catalogue

Related links

Get support

Local IT support provides your first line of on-the-spot help

FIND MY LOCAL IT TEAM

 

Common requests and fault reports can be logged using self-service

   USE IT SELF SERVICE      

   LOG A SUPPORT CALL     

VIEW MY SUPPORT CALLS  

 

The Central IT Service Desk is available 24x7 on +44 1865 6 12345

If you do not have access to your Single Sign-On, you can use this form to contact the Service Desk