By default, you can only receive one call. However, you can have a second call waiting on a desk phone but this needs to be requested by contacting the Service Desk, who will raise this with the Chorus team.
You can dial **3 to pickup calls on your phone, or use the 'pickup' button on the handset. However, you must have a pickup group configured to use this, which can be set up for you in phoneman by your phoneman administrator.
The source of the information that is displayed on the phone comes from the University's Core User Database (CUD). The Chorus team cannot update this information manually. Changes need to be made via your local Personnel team. Once the change has been made, the information will filter through to the phone display.