Very occasionally, phones in the process of applying a firmware upgrade will get stuck in boot mode. This usually happens if the phone is disconnected when the display shows a 'do not touch' symbol: a finger with a cross through it.
These can be rectified by the Chorus team or by local ITSS if they have the available equipment.
Please raise a support call with the Chorus team by contacting the Service Desk and at the same time, send the phone back with the incident number on the box to:
In the support call please specify:
- A return address
- Whether an extension number needs to be programmed onto the device before return.
- Whether a divert to another extension (please specify extension number) is required while the issue is being resolved.
If the IT department in your unit has access to an unmanaged switch* that can be set up distinct from the Chorus network, please follow the instructions for phones stuck in boot.