Very occasionally, phones in the process of applying a firmware upgrade will get stuck in boot mode. This will be the display on the screen:
This usually happens is the phone is disconnected when the display shows:
These can be rectifed by the Chorus team (see 1. below) or by local ITSS (see 2. below) if they have the available equipment.
1. Chorus team
Please raise an incident by emailing firstname.lastname@example.org and at the same time, send the phone back with the incident number on the box to:
FAO Chorus team
Oxford OX1 2JD
In the incident please specify:
a) A return address
b) Whether an extension number needs to be programmed onto the device before return
c) Whether a divert to another extension (please specify extension number) is required while the issue is being resolved
2. Local ITSS
If the IT department in your unit has access to an unmanaged switch* that can be set up distinct from the Chorus network, follow these instructions.