Chorus FAQs

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The Chorus web portal is accessed with your SSO (Webauth) password.  To change it, please access the Webauth change password page.

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Your dialling permissions are too restrictive - please contact your phoneman administrator to get this changed.  Please consult the list of phoneman administrators if you do not know who to contact.

By default, you can only receive one call.  However, you can have a second call waiting on a desk phone but this needs to be requested from chorus@it.ox.ac.uk.

Chorus phones run over the data network and are also powered by the same network.  In the event of a network or power outage, Chorus phones will not be available.  See also Critical Lines

Click on Services, User, enter the user password 123456, Phone, Energy Saving.  This is set to 1 minute by default.

You can dial **3 to pickup calls on your phone, or use the 'pickup' button on the handset.  However, you must have a pickup group configured to use this, which can be set up for you in phoneman by your phoneman administrator.

The source of the information that is displayed on the phone comes from the University's Core User Database (CUD).  The Chorus team cannot update this information manually.  Changes need to be made via your local Personnel team.  Once the change has been made, the information will filter through to the phone display.

The previous person’s details may be stored in your call log, producing the incorrect Caller ID; to rectify this:

On 35G (standard model phone)

When the phone is on hook, press the messages button and use the middle arrow buttons to scroll to the call log - delete the relevant entry

On 55G

Press the ‘Call log’ button repeatedly until the screen shows ‘Received Calls’ - delete the relevant entry

 

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Auto-pilot will call your softphone, OSMO (iOS or Android) on wifi and your deskphone only.  You will only see Auto-pilot in your list of preferred devices if you have set up an OSMO (iOS or Android) client.

We do not recommend using auto-pilot as functionality is currently limited.

In the web portal you will usually see this error if you try to make a call from a preferred device which does not exist, or if you try to use your softphone without an audio device, e.g. a headset.

There will be a voicemail icon under the Missed call in Call history because the call reached the voicemail part of the system. 

The system detects noise/voice so if the message is silent, no corresponding voicemail will be in the voicemail list.

If a voicemail is recorded and the caller hang ups before pressing #, there will be a voicemail left as the system has detected their voice (the same as if the caller records a message then presses #).

By default, accounts are set up to support both a deskphone and a softphone as a preferred device. The deskphone is called 'Work phone', and the softphone is your full telephone number with an additional '1' suffix. If you do not use a softphone, you just need to make sure that your preferred device is set to 'Work phone' when using the web portal to make calls.

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Make sure the conference is not a moderated conference and then dial into the conference from the conference phone.

There is a limit of 200 participants in a single conference.

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You need a way to send and receive audio when using the Chorus soft phone; for most people this will be through a USB headset or handset, but you could also use a built-in microphone and speakers or headphones.

Try the following steps in this order, checking to see if the issue is resolved after each step:

  • Make sure you have a headset, handset or other microphone connected to your computer.
  • Make sure you are only logged in on one computer, i.e. don't connect on both Windows and OS X at the same time.
  • Exit and restart your Chorus software:
    • Windows - right-click the OpenScape icon and choose 'Exit'.
    • OS X or Linux - quit the Chorus app.
  • Reset your Chorus password: Go to https://register.it.ox.ac.uk/self/chorus_password.

If none of the above steps solve your problem, take a screenshot of the error message  - right mouse click on the OpenScape icon near the clock. Choose 'Errors and Warnings' to show the precise error message and email this to chorus@it.ox.ac.uk.

Follow the steps in the 'My software is not connected to Chorus' question above.

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Not usually.  However, if you pay for data, then you will see charges as the connections to the client will use data. 
If you are using the Openscape mobile client overseas and you are using Mobile phone (cellular) to receive calls and you are charged for inbound calls to your mobile phone, you will be charged when the client calls your mobile.

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The central Service Desk is available 24x7 on +44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk