Answer calls on behalf of colleagues |
Call Group |
Call groups can be created in the Teams client by following these instructions. |
Answer calls on behalf of my manager |
Call Delegation |
Managers need to set up call delegation in their Teams client to send their calls to their assistants. Call Delegation can be configured by following these instructions. |
Make calls on behalf of my manager |
Call Delegation |
Managers need to set up call delegation in their Teams client to allow assistants to make calls on their behalf. Call Delegation can be configured by following these instructions. |
Answer an enquiries line staffed by multiple team members |
Call queue |
Email the Chorus team for help setting this up: chorus@it.ox.ac.uk For more information on how call queues work, see Using Call Queues |
Set up a phone menu which can play welcome messages, or handle calls differently according to the time of day |
Auto Attendant |
Email the Chorus team for help setting this up: chorus@it.ox.ac.uk |