Managed staff PC collection

Applications on the managed staff PC

See which applications and software are available on the managed staff PC

Common email issues on managed staff PCs

Guidance and troubleshooting for common email questions and issues on a managed staff PC

Common requests: Managed staff PC and remote desktop service

View popular requests for the managed staff desktop (CONNECT) including new users, password changes, file access, software / app installations, and new equipment purchases

Fix "some connections might not be up to date" error

Fix "some connections might not be up to date" error on managed staff desktop

Fix "work or school account problem" error

Resolve issues causing a "Work or school account problem" error message in Windows 10

Fix common printing errors on managed staff PCs

Many printing problems are easy to fix yourself, once you have identified the cause of the issue

How to access files and folders on managed staff PCs

Guidance on where to store private and shared files, and the storage limits that apply

How to access Nexus365 applications on managed staff PCs

See how to access Office 365 / Nexus365 applications (Office, OneDrive, Outlook, Teams, ...)

How to access Power BI

Access Power BI via the web, desktop or remote desktop to work with powerful data analytics

How to change your CONNECT password

Update your CONNECT password

How to cold restart your device

How to perform a cold restart (aka hard reboot / reset) if your device has completely frozen

How to configure ODBC database access for UAS PHP web applications

A guide to configuring ODBC data sources for access to UAS PHP web app databases

How to connect remotely to your on-site managed staff PC

Instructions for remote access to your on-site managed staff PC

How to find the asset tag for your managed staff PC

The asset tag is usually printed on a rectangular label on the side of your PC

How to install or update PowerToys on managed staff PCs

Microsoft PowerToys (Preview) is available for self-service installation and update on managed staff PCs

How to join PDF files

Combine/join several PDF files using Kofax Power PDF Advanced

How to log in to managed staff PCs

Managed staff PCs are accessed using a CONNECT username and password, and may require VPN for your first login

How to maintain your laptop battery

How to look after, replace and safely dispose of laptop batteries

How to manage Outlook profiles

You may need to add, remove or reset Microsoft Outlook profiles if your main email address changes or to resolve deep-rooted problems

How to manage system updates on managed staff PCs

Check for and apply security patches or feature updates on your managed desktop or laptop

How to redact PDF content

Use Kofax Power PDF Advanced to securely redact information in PDF files

How to reduce the environmental impact of your IT use

We should all act to reduce our carbon footprint and help out the planet

How to upgrade to Windows 11 on managed staff PCs

How to upgrade your staff PC (desktop or laptop) to Windows 11 with Office 2021

How to use managed staff PCs at home

Guidance for using your managed staff PC for remote or home working

How to use secure / hold print from staff PCs

How to submit secure / locked / hold printing for controlled release when you are at the printer

How to use the Oxford Applications Installer

Self-service application installation on a managed staff desktop (CONNECT)

IT productivity tips: email and web

Make life easier, work faster, get more done for less effort with our productivity tips. This edition focussed on working with Outlook and Edge

IT productivity tips: SharePoint Online, OneDrive and Teams

Make life easier, work faster, get more done for less effort with our productivity tips. This edition focusses on Nexus365 "modern" apps

IT productivity tips: working with apps and docs

Make life easier, work faster, get more done for less effort with our productivity tips. This edition focussed on working with Windows 10, applications and documents

Known issues on staff PCs

A list of issues currently affecting staff PCs with available work-arounds and information on long-term solutions

Leaver guidance for the managed staff PC

Information for managers and employees for staff leaving the University or moving away from the managed staff PC

Managed PC Supported Models

Information about the desktop, notebook / laptop, AIO and monitor models supported by our managed PC services

Managed Staff PC Service VPN management tunnel

VPN management tunnel allowing Managed Staff PC Service devices to easily access network drives

Moving between departments on the Managed Staff PC Service

Information for managers and employees for staff moving to another department that also uses the managed staff desktop

New starter set up on the managed staff PC

Information for managers and employees on the setup of new staff on the managed staff PC

Office templates missing on managed staff PC

Templates in Microsoft Office applications (Word, Excel, PowerPoint) may be missing after upgrading to Windows 10 / Office 2016

Outlook slow when using shared calendars

Fix issues with Outlook working very slowly when viewing or editing meetings in calendars shared by other users

Overview: BeyondTrust remote support

Overview of the BeyondTrust remote support tool

Overview: Managed staff PC service

View key features and options available with managed staff PCs

Overview: Office 365 on managed staff PC / mac

Office 365 is being released to Copilot trial participants who are users of our managed staff PC and managed mac solutions

Overview: Remote desktop service (CONNECT)

The remote desktop service provides a fully managed and secure Windows desktop environment that you can access from any device, anywhere, any time

Printing on managed staff PCs

Add, manage or remove printers on managed staff PCs (CONNECT)

Quick Reference Guides for Microsoft Office / Windows

Cheat sheets / getting started guides for Word, Excel, PowerPoint, Outlook, Teams, Access, OneNote, OneDrive and Windows 10 and 11

Remote / hybrid / home working for UAS and GLAM staff

Guidance on IT equipment, access and support for use within the New Ways of Working framework

Remote working options for the managed staff PC

Remote working is easy with the managed staff desktop, and available through a number of methods to suit your needs

Safety guidance for notebooks / laptops

Simple but important precautions for working on a notebook occasionally or regularly

Start button search broken, slow or shows no results

Fix issues with Windows search not working, or showing empty results

Troubleshoot slow start-up on a managed staff PC

How to diagnose and fix slow start-up issues on managed staff PCs

Troubleshooting the Dell Active Pen PN557W

How to fix common problems with the Dell Active Pen PN5557W

Troubleshooting the Windows 11 upgrade

Windows updates failed on managed staff PC

Dealing with failed updates on a managed staff PC